Refund policy

Exchanges & Store Credit

Returns are self-serve and submit product return requests directly in your online store. 

Click HERE to begin processing your return. All items returned must be new, unworn, and in original clear garment bags with SKU stickers and tags.

During the holiday season, unworn and unwashed merchandise can be returned within 7 days of your order delivery date.

FFIRL does NOT offer refunds, however, we will offer exchange and store credit (minus shipping) in the form an FFIRL e-gift card which you can use towards a future purchase. RETURN CENTER

No clearance/sale items, jewelry, bodysuits, undergarments,s or swimwear will be accepted.

The return shipping fee is the responsibility of the customer. We do not provide return shipping labels. 

Please note, the return may be subject to a 20% restocking fee or declined if the above criteria are not met.

 

Returns Process

Once your return is submitted via our online portal HERE, it will be in review. You will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return. 

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized.

Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will sure a store credit via email that can be used towards future purchases.

 

Final Sale Items

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is a final sale.

Bodysuits are FINAL SALE due to the delicate nature of the item.

 

Order Not Delivered or Returned to Sender

In the event that your order is returned to us as undelivered, there will be a 20% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to hello@nicolewilliamspr.com